Calls

Operations about Calls

📄️ Get list of calls

Retrieves a paginated list of calls with optional filtering by time period, employees, tags, call types, and search term

📄️ Initiate a new call

Initiates a click-to-call from a phone to a target number. The system will first call the phone, then connect to the target number.

📄️ Get a specific call by ID

Retrieves detailed information about a specific call using its unique identifier

📄️ Get call transcription

Retrieves the speech-to-text transcription of a call, including timestamped text segments with channel information (left/right for caller/receiver)

📄️ Create call transcription

Initiates the speech-to-text transcription process for a call. This triggers the transcription job in the background.

📄️ Get call summary

Retrieves an AI-generated summary of the call conversation. Summaries are automatically generated for recorded calls with successful transcriptions.

📄️ Update call summary instructions

Updates the summary generation instructions and regenerates the call summary with new instructions. This triggers a new summary generation process.

📄️ Create call summary

Creates a new AI-generated summary for the call. This triggers the summary generation process in the background.

📄️ List tags on a call

Returns all tags currently associated with the call

📄️ Add a tag to a call

Associates a tag with the call. This operation is idempotent - calling it multiple times has the same effect as calling it once.

📄️ Remove a tag from a call

Removes the association between a tag and the call. This operation is idempotent - returns 204 whether the tag was associated or not.