summary

Triggered when an AI-generated summary has been created for a call. Summaries are generated asynchronously after the call transcription is available.

When This Event Fires

• The AI has finished generating a summary for a call
• The summary is stored and ready for retrieval

Payload

Field	Type	Description
id	integer	Summary record ID
summary	string	AI-generated summary text
call_id	integer	Internal call ID the summary belongs to

Example Payload

{
  "id": 789,
  "summary": "The caller inquired about business phone plans for their 15-person team. The agent explained the Pro plan with unlimited calls and CRM integration. The caller requested a follow-up email with pricing details. Next step: send pricing proposal by Friday.",
  "call_id": 12345
}

Using Summaries

Summaries are generated based on the call transcription and your configured summary instructions. You can customize what information is extracted from calls.

Related Events

• speech — the transcription this summary is based on
• incoming_call_end / outgoing_call_end — the call that was summarized
• rating — quality rating for the same call