incoming_call_answer

Triggered when an incoming call is answered by a user or device. This indicates the conversation has begun.

When This Event Fires

• A dial chain member picks up the incoming call
• The call transitions from ringing to connected

Payload

Field	Type	Description
event	string	Always "incoming_call_answer"
caller	string	Caller phone number
receiver	string	Phone number or extension of the person who answered
time	string	Timestamp of the event
pbx_id	string	Unique call identifier in the PBX

Example Payload

{
  "event": "incoming_call_answer",
  "caller": "+33612345678",
  "receiver": "+33198765432",
  "time": "2025-01-15T10:30:05Z",
  "pbx_id": "call_abc123"
}

Call Lifecycle

1. incoming_call_start — call initiated
2. incoming_call_start_chain_member_call — members start ringing
3. incoming_call_answer — call answered
4. incoming_call_end — call completed

tip

If a call is not answered (missed), you will not receive this event. You will receive incoming_call_end with a MISSED status instead.

Related Events

• incoming_call_start — when the call started
• incoming_call_end — when the call ends
• outgoing_call_answer — equivalent event for outgoing calls